This Privacy Policy explains how Nexus City TV (“Nexus City TV”, “NCTV”, “Platform”, “we”, “us”, “our”) collects, uses, stores, protects, and discloses user information when you use our services, including video hosting, livestreaming, radio streaming, messaging, monetisation tools, and online marketplace services. By using the Platform, you agree to this Privacy Policy.
1. Definitions
1.1 “Personal Information”
Any information relating to an identifiable individual, including but not limited to name, email address, phone number, IP address, location data, device identifiers, account credentials, and payment or billing metadata (full card data is not stored by us).
1.2 “User Data”
Any data generated through use of the Platform including video uploads, livestream data, watch history, engagement data (likes, comments, shares), shop activity, transaction records, search activity, and device and usage analytics.
1.3 “Platform”
Nexus City TV including website, mobile applications, streaming systems, marketplace systems, radio/audio systems, and backend infrastructure.
1.4 “Processing”
Any operation performed on data including collection, storage, use, analysis, transmission, deletion, and moderation.
1.5 “Third Parties”
External service providers including payment processors, hosting providers, analytics providers, security services, and internet infrastructure partners.
2. Information We Collect
2.1 Information You Provide Directly
- Account registration details
- Profile information
- Uploaded content
- Messages and communications
- Shop listings and product data
- Support requests
2.2 Automatically Collected Data
When you use the Platform, we automatically collect IP address, device type and model, browser information, operating system, usage logs, time spent on platform, click and engagement data, and approximate location (based on IP).
2.3 Marketplace Data (If Applicable)
For users using the shop system: product listings, order history, transaction status, buyer and seller communication logs, and payment metadata (processed via third-party providers).
2.4 Content Data
We store uploaded videos, livestream recordings (if enabled), radio streams, thumbnails, and metadata (titles, descriptions, tags).
3. How We Use Your Information
3.1 Core Platform Functions
Operating accounts, delivering content, enabling livestreams and uploads, running marketplace functions, processing transactions.
3.2 Security & Fraud Prevention
Detecting fraudulent activity, preventing scams, blocking bots or spam, identifying abusive users, investigating illegal activity.
3.3 Platform Improvement
Improving performance, optimising streaming quality, enhancing user experience, developing new features.
3.4 Communication
Sending system notifications, account alerts, security warnings, support responses.
3.5 Legal Compliance
We may process data to comply with South African law, respond to court orders, assist law enforcement investigations, and enforce Terms and Conditions.
4. We Do Not Sell Personal Data
Nexus City TV explicitly confirms: we DO NOT sell personal information, we DO NOT rent user data, we DO NOT trade personal data for profit, and we DO NOT provide personal data to advertisers for resale. Any data sharing is strictly limited to operational necessity, legal compliance, security requirements, and payment processing functions.
5. Data Sharing
5.1 Service Providers
Cloud hosting providers, payment processors, security monitoring systems, and analytics services. These providers are contractually required to protect data and use it only for service delivery.
5.2 Legal Authorities
We may disclose information if required by law, required by court order, required to prevent fraud or crime, or necessary to protect users or the Platform.
5.3 Marketplace Participants
For transactions, buyer information may be shared with sellers for delivery purposes and seller information may be shared with buyers for order fulfilment.
6. Data Storage & Security
We implement reasonable technical and organisational measures including encryption (where applicable), secure servers, access control restrictions, firewalls and monitoring systems, and fraud detection systems. However, no system is 100% secure, and users accept this risk.
7. User Responsibility
Users are responsible for maintaining secure passwords, protecting account access, ensuring uploaded content is lawful, and not sharing sensitive information publicly. Nexus City TV is not responsible for user negligence, password leaks caused by users, or third-party breaches outside our control.
8. Data Retention
We retain data for as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce Terms, and maintain platform integrity. We may retain account data, transaction history, content metadata, and security logs even after account deletion where legally required.
9. Content Ownership & Storage
Users retain ownership of their content. However, content uploaded to the Platform may be stored indefinitely unless removed, deleted content may remain in backups for a reasonable period, and content may be retained for legal or compliance purposes.
10. Cookies & Tracking
We use cookies and similar technologies to maintain user sessions, track platform usage, improve performance, prevent fraud, and personalise experience. Users may disable cookies, but some features may stop working.
11. Third-Party Services
The Platform may integrate with third-party services such as payment gateways, CDN networks, and analytics tools. Nexus City TV is not responsible for third-party privacy practices, data handling, or security breaches. Users interact with third parties at their own risk.
12. Child Safety & Age Restriction
The Platform is strictly for users 18 years and older. We do not knowingly collect data from minors. If discovered, accounts will be removed, data may be deleted, and access will be permanently blocked.
13. International Data Transfers
Data may be processed or stored on servers outside South Africa depending on infrastructure providers. By using the Platform, you consent to such transfers.
14. Limitation of Liability (Privacy)
To the maximum extent permitted by law, Nexus City TV is not liable for data breaches beyond reasonable control, unauthorised access by third parties, loss of data, data corruption, or service interruptions. Users accept all risks associated with online data transmission.
15. Security Breach Response
In the event of a breach, we will take reasonable steps to contain it, may notify affected users where required by law, may suspend affected systems temporarily, and are not obligated to disclose internal security methods.
16. Your Rights
Depending on applicable law, users may request access to their data, request correction of inaccurate data, request deletion of account data (subject to legal retention obligations), and opt out of certain communications.
17. Policy Changes
Nexus City TV may update this Privacy Policy at any time, without prior notice, at our sole discretion. Continued use of the Platform constitutes acceptance of changes.
18. Contact Information
For privacy-related inquiries: Email: nexuscitytv@nexuscity.tv · Website: https://nexuscity.tv
19. Final Statement
By using Nexus City TV, you acknowledge: you understand how your data is used, you accept platform data processing practices, you agree that we do not sell personal data, you accept all risks associated with digital platforms, and you agree Nexus City TV is a technology provider, not a data broker or retailer.