Privacy Policy
Nexus City TV — Privacy Policy
Last updated: 13 October 2025
Company: Nexus City TV (Pty) Ltd (“Nexus City TV”, “we”, “us”, “our”)
Email (privacy/contact): support@nexuscity.tv
Covers: Our website, Android app, iOS app, and any other services we operate (together, the “Platform”).
By using the Platform, you agree to this Privacy Policy. If you do not agree, please do not use the Platform.
1) What this policy explains
• What personal information we collect and from where
• How we use it and the legal bases (POPIA / GDPR concepts)
• Who we share it with (and why)
• How long we keep it and how we protect it
• Your rights and how to exercise them
• International transfers, cookies/SDKs, automated decisions, and complaints
2) Information we collect
A) You provide to us
• Account & Profile: name, handle, email, phone (optional), country, language, avatar, bio.
• Creator monetization: legal name, KYC/AML data (ID, proof of address), tax numbers, payout/bank or wallet details, billing address.
• Advertisers: business name, registration/VAT details, billing contact, creative assets, campaign settings.
• Content & interactions: videos, images, thumbnails, titles, descriptions, comments, reports/flags, messages to support.
• Preferences & consents: marketing preferences, cookie settings, privacy choices.
B) Collected automatically
• Device & app: device model, OS version, app version, device identifiers (incl. mobile ad IDs), crash logs.
• Usage & diagnostics: pages/screens viewed, time on page, features used, search terms, referral source, ad views/clicks, approximate location (from IP), timestamps.
• Network/technical: IP address, user-agent, SDK and cookie events, server logs, fraud/security signals (e.g., unusual traffic patterns).
C) From third parties
• Login/identity: if you use social or federated login (depending on what you enable), we receive your basic profile info (per your settings).
• Payments: payment processors share limited data to reconcile payments (status, masked card/bank info, transaction refs).
• Anti-fraud / brand safety / KYC: verification providers and fraud-prevention partners.
• Advertisers/measurement: aggregated campaign metrics, attribution events (non-sensitive).
We do not intentionally collect special-category data (e.g., health, religion). Please don’t upload it.
3) Why we use your information (purposes) & legal bases
Purpose Examples Legal basis (POPIA/GDPR)
Operate the Platform account creation, video hosting/streaming, transcoding, recommendations, feature delivery Contract; Legitimate interests
Creator monetization & payouts KYC/AML, calculate earnings, process withdrawals, tax compliance Contract; Legal obligation; Legitimate interests
Advertising & measurement serve ads, CPV/CPC billing, frequency capping, invalid-traffic prevention Consent (where required); Legitimate interests
Safety & integrity detect spam/bots, enforce policies, investigate abuse, prevent fraud Legitimate interests; Legal obligation
Support & communications service emails, policy updates, security alerts, responding to support Contract; Legitimate interests; Legal obligation
Marketing optional newsletters, product updates Consent (you can withdraw); Legitimate interests (where allowed)
Analytics & improvement diagnostics, A/B testing, product improvement Legitimate interests
Legal & compliance audits, taxes, disputes, regulator/law-enforcement requests Legal obligation; Legitimate interests
4) Cookies, SDKs, and similar technologies
We use cookies (web) and SDKs (apps) to:
• keep you logged in and remember preferences,
• secure the Platform and prevent fraud,
• measure usage and performance,
• deliver and measure ads.
Your choices:
• Manage browser cookies via your browser.
• Use in-app privacy controls.
• Reset mobile advertising IDs and limit ad tracking in device settings.
• Opt out of marketing emails via the unsubscribe link.
A plain-English cookie summary is in Annex A.
5) How we share information
We share data only as needed to run the Platform or where required by law:
• Service providers (processors): hosting/CDNs, transcoding, analytics, anti-fraud, KYC/AML, payments, email/SMS, moderation, customer support. They act under contracts and must protect your data.
• Advertisers & measurement partners: aggregated/pseudonymized performance metrics; we do not share your private messages or payout details with advertisers.
• Other users/the public: anything you publish (channel name, videos, public comments) is public.
• Legal/regulatory: courts, regulators, or law enforcement when required, or to protect users, our rights, and the Platform.
• Business transfers: if we’re involved in a merger, acquisition, or sale, data may transfer under the same privacy safeguards.
We do not sell personal information.
6) International transfers
We may store/process data in countries outside South Africa. Where required, we use appropriate safeguards (e.g., contractual protections) and limit access to staff/service providers who need it to perform their work.
7) How long we keep information (retention)
We keep personal data only as long as needed for the purposes above:
• Account data: for your account’s lifetime, then a reasonable period for backups/disputes.
• Monetization & finance: as required by tax/finance laws (typically 5–7 years).
• Security logs & fraud data: typically 6–24 months, unless needed for investigations.
• Content: until you delete it or your account, subject to backups, legal holds, and copies already shared/embedded.
When no longer needed, we delete or anonymize data.
8) Security
We use administrative, technical, and physical safeguards (encryption in transit, access controls, network protections, monitoring, audits). No system is 100% secure—keep your credentials private and report suspected breaches to support@nexuscity.tv.
9) Your privacy rights
Depending on your location (POPIA/GDPR and similar laws), you may have the right to:
• Access your personal information and receive a copy
• Correct inaccurate or incomplete information
• Delete information (subject to legal/contractual obligations)
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Data portability (receive your data in a machine-readable format)
• Complain to a regulator
How to exercise rights: email support@nexuscity.tv. We may need to verify your identity. We’ll respond within legally required timelines.
Regulator (South Africa): Information Regulator (South Africa). You can find their current contact details on the official website.
10) Children
The Platform is for users 13+. We don’t knowingly collect personal data from children under 13. If you believe a child provided personal data, contact support@nexuscity.tv so we can delete it.
11) Creator monetization & advertisers (privacy specifics)
Creators
• We process KYC/AML, payout details, earnings, and tax data to pay you and comply with law.
• We may hold or adjust earnings during fraud or policy reviews.
• Your public channel/profile info and published content are visible to others.
Advertisers
• We process business/billing info, campaign settings, and performance metrics.
• We use anti-fraud tools to validate impressions/views/clicks.
• We may share aggregated performance results with you for reporting/billing.
12) Automated decision-making & profiling
We use automated systems for content recommendations, spam/abuse detection, and ad delivery/measurement. These systems help keep the Platform safe and relevant. You can contact us for more info about how these systems affect you.
13) Third-party links and logins
The Platform may link to third-party sites/apps or offer social logins. Their privacy practices are separate—please read their policies.
14) Data breaches
If a breach creates a risk to your rights, we’ll notify you and/or the relevant regulator as required by law and take steps to reduce harm.
15) Your choices & controls
• Account controls: update profile, change settings, manage notifications in the app or site.
• Delete account: request deletion in-app or via support@nexuscity.tv. We’ll process subject to legal, security, and billing obligations (some data may be kept for backups, fraud prevention, and financial records).
• Marketing: unsubscribe any time.
• Cookies/SDKs: manage via browser and device settings; use in-app privacy controls.
16) Changes to this policy
We may update this policy from time to time. If changes are material, we’ll notify you in the app or on the site. If you continue using the Platform after changes, you accept the updated policy. If you do not agree, please stop using the Platform.
17) Contact us
Questions, requests, or complaints: support@nexuscity.tv
If we can’t resolve your complaint, you may contact the Information Regulator (South Africa).
Annex A — Cookie & Tracking Summary (Plain English)
Strictly necessary
• Purpose: login/session, load balancing, fraud/security.
• Control: cannot be fully disabled without breaking basic functionality.
Functional
• Purpose: remember preferences (language, autoplay, theme).
• Control: browser/app settings; disabling may reduce convenience.
Analytics
• Purpose: understand feature usage, improve performance (aggregate statistics).
• Control: browser settings, in-app controls.
Advertising
• Purpose: deliver ads, cap frequency, measure performance, reduce fraud, improve relevance.
• Control: device settings (reset ad ID/limit ad tracking), browser settings, consent tools (where applicable).
Quick summary (not a substitute for the policy)
• We collect account, usage, and device info to run and secure the Platform, pay creators, and serve/measure ads.
• We share with service providers and, when required, with regulators/law enforcement. We don’t sell personal info.
• You have rights to access, correct, delete, object, and more—email support@nexuscity.tv.
• We use cookies/SDKs and anti-fraud tools; you can control many settings.
• If you keep using the Platform after updates, you accept the updated policy.
